1. Take a look at your contract:
Verizon Wireless Terms of Service:
Our Rights To Make Changes Your service is subject to our business policies, practices, and procedures, which we can change without notice. UNLESS OTHERWISE PROHIBITED BY LAW, WE CAN ALSO CHANGE PRICES AND ANY OTHER CONDITIONS IN THIS AGREEMENT AT ANY TIME BY SENDING YOU WRITTEN NOTICE PRIOR TO THE BILLING PERIOD IN WHICH THE CHANGES WOULD GO INTO EFFECT. IF YOU CHOOSE TO USE YOUR SERVICE AFTER THAT POINT, YOU’RE ACCEPTING THE CHANGES. IF THE CHANGES HAVE A MATERIAL ADVERSE EFFECT ON YOU, HOWEVER, YOU CAN END THE AFFECTED SERVICE, WITHOUT ANY EARLY TERMINATION FEE, JUST BY CALLING US WITHIN 60 DAYS AFTER WE SEND NOTICE OF THE CHANGE.
As you have read above, Verizon states that they are allowed to change prices as long as they inform you before the net phone bill. If you do not agree–which you should if you are trying to terminate your contract–then you can contact them and request a cancellation.
2. Get your last phone bill and look for price changes.
Price changes happen more than you realize. It may be minutes on your phone or text messaging, but there always is a way!!
There is also the Federal Universal Service charge. The government charges wireless cell phone services this fee. Verizon takes it upon themselves to slyly pass this fee down to their customers. Luckily for you, these prices fluctuate. Anytime you see this particular price go up, then you can request a cancellation of your contract.
3. Call the cancellation department in their Customer Services.
Have your last payment and your contract ready. This may take more than one try, but with each try, be patient with the service employer. They are not the ones who made this contract, they are just the messenger. The open communication will help. Also, be confident! My parents are first generation Korean American, so their English is poor. However, with confidence, they can navigate themselves through the system and the politics of canceling their plans–this is really about how certain and assured you sound to the service employee.
Make sure you know your facts. Tell them what they state in their contract. Also, state how your prices change. If you use the Federal Universal Service charge as your way out, then make sure you stand your ground. Tell them that this is not a tax charge on the customer, but it is a charge imposed by Verizon as is a part of the fee increase that the contract states. When they continue to interrogate you, keep referring back to their contract! Remember that these people are trained to keep you; but when you are persistent, they will eventually get tired. For them, this is a job, for you, this is about your money.
These are three steps for you to follow when you want to cancel your Verizon contract. Be relentless and persistent; don’t give up! Many have been in this boat with you. For more resources check out youtube videos: “Get Out of Your Verizon Contract.” You will be provided an array of testimonies, as well as tutorials! Good Luck!